Why should your organization pay for a Microsoft Dynamics NAV or Business Central support plan?
Ask yourself: do you have a maintenance plan in place for your critical equipment? What about your manufacturing equipment? Vehicles? Copiers?
Your Enterprise Resource Planning (ERP) software is just as important, if not more so. This article explains why your business should invest in a support plan, and we’ll specifically focus on the differences between the Microsoft Dynamics Enhancement Plan and ABS Customer Care Plans.
Microsoft Dynamics Enhancement Plan
If you have perpetual Microsoft Dynamics NAV or 365 Business Central licensing, you may or may not be paying the annual 16 percent maintenance fee for the Microsoft Dynamics Enhancement Plan. This fee provides you with several benefits, including:
New version rights, hotfixes, service packs, and regulatory releases
Protected list price and transition investment credit
Unlimited access to online training, certifications, and user guides
Access to self-directed support through CustomerSource
The new version rights give you access to the latest versions of your software. This allows you to take advantage of all of Microsoft’s continued investments in the NAV and Business Central platform. The protected list price and transition investment credit is also noteworthy, as it locks in your plan rates and also offers great value for you to migrate from NAV to Business Central.
If you're on a subscription license of NAV or Business Central (either SaaS or On-Premise), you pay a monthly subscription fee and all the benefits listed above are included.
The Advanced Business Systems (ABS) Customer Care Plan supplements the Microsoft Dynamics Enhancement Plan. You can think of the Microsoft plan providing you with your product updates and the ABS Customer Care Plan giving you personalized help and the service you need to keep things running as they should. The ABS Customer Care Plan also allows your organization to capitalize on the new updates that are available to you.
ABS Customer Care Plan
The ABS Customer Care Plan provides you with:
Prioritization – Your support issues will be prioritized above those who are not currently on an ABS Customer Care plan.
Guaranteed Response Time – Support issues are triaged. System down and payroll issues receive a one-hour response time. Lesser issues, while not guaranteed at one hour, have similarly quick response windows.
Reduced Rates – Similar to the protected list price from the enhancement plan, Customer Care Plans lock in your ABS hourly rate for any projects that are needed.
Predictable Budget – The plans provide you with a set amount of support hours per month that you can use for a wide variety of tasks in addition to support, including module setup, training and even custom development. You can see all of the available types of services on this data sheet. By paying a monthly fee for these services vs. time and materials at a higher rate, the amount is predictable and easy to budget.
Help When You Need It – The Customer Care Plan provides your staff with the flexibility to get help when they need it – without having to put in a purchase request or jump through other hoops. Help when they need it means getting back to work sooner.
Annual Strategic Planning Meetings – Business needs change as they grow and evolve. Annual strategic planning meetings help you understand and map your current needs against the capabilities of NAV/Business Central (and the Microsoft Power Platform). These meetings also assist you with ensuring your ERP system grows and evolves with you. This is a “no charge” benefit for Customer Care Plan customers.
Upgrade Analysis for On-Premise Installations – If you are still running an on-premise version of NAV, upgrades are necessary and can be complex. ABS Customer Care Plan customers receive free upgrade analysis and estimation services.
Managed Case Reviews – Another perk for ABS Customer Care Plan subscribers: if you have a number of cases open a dedicated case manager will perform managed case review sessions with you to make sure everyone is one the same page and everything that needs to be done is accomplished in a timely manner.
Advanced Business Systems has been implementing and supporting Dynamics NAV, and now Business Central since 1999. With the first Business Central go-live in the world, our experience is unmatched. And our 100 percent US-based team is easy to work with!
To learn more, explore the remainder of our website or call us at 512-829-4000.
About the Author
George Delp is the business development manager for Advanced Business Systems. George started his professional career as an information systems auditor and is a former CPA/CISA. For the past 20+ years, he has helped companies select and implement ERP software solutions, including Solomon (SL), Great Plains (GP), Navision (NAV), and now Business Central.