support for NAV and the other NAV related products and services.
By incorporating a few key actions, clients can reduce their NAV support charges dramatically. This is the first in a series of articles on how to do just that.
#1: Appoint an internal NAV key-user.
This should ideally be the person most familiar with NAV and your business processes.
Make sure that all NAV support request are first directed only internally to this key-user.
This key-user will resolve any NAV support issues that fall within their expertise and only contact ABS when the issue requires additional technical support.
This has the following advantages:
Eliminates multiple users placing support requests for the same issue.
Eliminates users placing support requests with ABS when the key-user already knows how to resolve the issue
A single person is aware of all the NAV issues.
It is easier to identify problem areas, areas that require additional user training or NAV setup changes or NAV customizations.
Streamlines the support services provided by ABS by always dealing with and training the knowledgeable key-user
Gradually increases the NAV knowledge transfer from ABS personnel to your own staff