Experience Matters

Clients Are Always First

The Right Support

Experience Matters When Choosing Your Support Resource

Let Advanced Business Systems, LLC (ABS) be your support resource of choice!  As a Microsoft Gold Partner in ERP, providing comprehensive business solutions for over twenty years, we have designed, launched and perfected the industry’s best and most comprehensive long term NAV and Business Central Support Packages to ensure proper utilization and complete customer confidence.  

Give your business the advantage of experience.  ABS clients enjoy the peace of mind of total dedication with comprehensive on-time resolutions from the most qualified resources in the industry.  At ABS, we provide the business innovations you need to be successful over your competition.

Clients Are Always First at ABS!

At ABS, our clients always come first.  We know that functioning efficiently is vital to having profitable businesses.  On site or in the cloud, ABS supports your business with our fully capable highly skilled United States based team.

Microsoft Dynamics NAV and Dynamics 365 Business Central support providers are not created equally. We only employ experienced, proven, dedicated employees to serve our customers.

Our experts are standing by to help. Please submit any non-critical support issues HERE or for immediate assistance call the support line at 615-220-1511.

Types of Support Plans…

Every business on Dynamics NAV or Dynamics 365 Business Central will eventually need some sort of support from experienced  and capable NAV and Business Central (BC) resources. There are many different types of NAV and BC Support plans offered in the open marketplace. Some of these support plans are marketed as “Unlimited Support” plans. This label may be misleading.  What typically is offered in these “Unlimited Support” plans for NAV or BC is “Break/Fix” support.

Typically these support plans will not cover the following:

1. New functionality that has not previously been used before needs to be setup. 2. Training on new functionality. 3. Company personnel have setup a new employee, customer, vendor, item, etc. and things are not posting properly in NAV/BC. 4. Modifications to NAV/BC or support of older Modifications. 5. Troubleshooting security setup for individual users. 6. Many more. Obviously ABS could offer unlimited support options for our customers as well but with NAV and Business Central that is not what most customers need. The Unlimited Support plans get you in the door and the Solution Center will then start billing you for the extras. Most of our end users use NAV/BC as a tool to defeat their competition. As such they are constantly tweaking NAV/BC by bringing on standard functionality, doing modifications, installing add-ons, or Apps and generally improving their already implemented system. An Unlimited plan that is limited to “Break/Fix” will not cover this type of progressive organization.

Some examples of “Break/Fix” support are:

1. NAV/BC is all of a sudden sending an error message for something that previously worked in NAV/BC but is no longer working. 2. Can’t post a document in NAV/BC where similar documents have been posted previously. 3. Can’t access NAV/BC. 4. Have a question about NAV/BC.

The ABS Support Plans are designed to provide companies what they need related to NAV and Business Central services including:

1. General help 2. Training 3. Implementation assistance 4. Custom development work 5. Installation, configuration, and adaptation of new functionality in NAV /BC or functionality that has not been utilized previously. 6. Installation and configuration of add-on solutions to NAV or Apps to Business Central 7. The infrastructure associated with NAV!!!

We offer several levels of Support Plans to accommodate our customers. These Support Plans include Support for the following Solutions:

  • Microsoft D365 Business Central

  • Microsoft Dynamics NAV

  • Azure

  • Office 365  

Please give us a call today to find out why we say these are the most comprehensive and trouble-free support plans available in the market.

Contact us and help us help you grow your business.


Microsoft Gold Partner Logo_edited.png
  • LinkedIn Social Icon
  • Twitter Social Icon
  • Facebook Social Icon
  • YouTube Social  Icon

Austin  |  Dallas  |  Houston  |  New Orleans  |  Nashville